E-guidance and telephone helpline research

12-October-2005

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I volunteered to find out more information on published work relating to e-guidance and telephone helpline services.
My National Library Resource for Guidance(NLRG)colleague, Debra Brogarth, has started a literature search to find out more on this issue. Debra will be using a range of different search methods to gain an overview of findings in relation to e-guidance and telephone helpline services. I have also contacted the Head of the Careers Service at the Open University to gain further insights to this issue. When Debra and I have gathered the relevant material we need to decide how best to disseminate the findings. Two options come to mind; firstly, we could summarise and point to the resources through this weblog discussion feature for the UK Steering Group or secondly, we could showcase the summaries and findings more centrally through the EGCRF to give it more prominence and to encourage other users, beyond the UK Steering Group, to access the materials. I would welcome colleagues comments on how best to present our findings through the website.

Deirdre Hughes; 12-October-2005 16:52:26; forum (1) help

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1 Let's build it here and in the tagging services, then compile and publicise it when it's taking shape

I'd suggest that you start the process of assembling those materials here, and if possible start tagging potentially-relevant resources in one of the social bookmarking services. We can then easily refine and compile web content from those ingredients and publicise that.

Hi Deirdre

Right here in this blog is a fine place to start the process. We can move the content later, or just link to it prominently. Or in a word document or any other format you feel comfortable with.

Though it would be good to try to use this exercise to get used to using tools to create good web content with minimum effort, so I would suggest literally using the blog for the development work. You can use offline editing tools instead of coming into the blog through the web if you like. I'll be trying to get John set up for using power tools like "blogjet" when he comes up to Bangor :o)

I would further suggest that the link-collecting happens in one of the social-bookmarking services (like del.icio.us). I'll be explaining and demonstrating these services in detail with John soon, and I reckon if I train John he can train you and Debra.

To get an idea of how the tagging-in-public methodology can make it very easy to assemble quick guides into an issue or area, see a couple posts I was able to very rapidly assemble recently in order to answer ad-hoc questions I encountered. In each case, the answers are extremely link rich - and more importantly there is very rich interlinking among the resources I link to - because I was able to point into my own del.icio.us tags. In most cases, I had already assembled good links collections in the relevant tags "as I went" over time, but in some cases I then deliberately kept an eye out for related resources over the next few days and grew the resource I had linked to on-the-fly.

Those quick & dirty guides:

Mike Malloch, 13-October-2005 13:23:17 forum / discussion

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