Bibliography on E-guidance and Telephone Helplines
30-November-2005
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E-guidance and telephone helpline services
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Update to my previous blog about locating sources of information about e-guidance and telephone helpline services.
In a previous blog I indicated that my colleagues from the National Library Resource for Guidance (NLRG) and I would be locating sources of information on e-guidance and telephone helpline services. At the same time, I also asked for opinions on how it would be best to present these sources of information via the EGCRF. Mike Malloch suggested that this weblog would be a good place to start, possibly using social book-marking services such as del.ici.ous. We`ve now identified a significant body of resources and I am keen eventually to present these, and other relevant material,in the way Mike suggested. However, in the meantime, I attach them above as a PDF document. I hope you`ll find the material of interest and that it supports and extends the discussion we started at our first UK steering group meeting in Warwick. Deirdre
1 Replies (comments)
1 Observations on the email and telephone guidance bibliography
Thanks for this Deirdre, it's useful to be reminded of the range of publications on this topic already out there. A lot of the material around email for guidance purposes is familiar to me, but I am less aware of the literature around telephone guidance. I'd be interested in hearing more from those with experiences or views on how the telephone helpline approach fits into guidance.
Lucy Marris, 04-December-2005 18:02:30
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