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UK Steering group discussions [ weblog-forums view ] back to weblog view
Discussion Topic [details and replies]
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 UK Steering group discussions :: Here you will find a summary of the discussions which took place at the first UK Steering group meeting on 28 September 2005.
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Weblog | 6 entries | 20-March-2006 | 4 authors |
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Bibliography on E-guidance and Telephone Helplines
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Blog Entry | 1 reply1 resource | 30-November-2005 | Deirdre Hughes |
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Observations on the email and telephone guidance bibliography
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Discussion Topic | 0 replies | 04-December-2005 | Lucy Marris |
Thanks for this Deirdre, it's useful to be reminded of the range of publications on this topic already out there. A lot of the material around email for guidance purposes is familiar to me, but I am less aware of the literature around telephone guidance. I'd be interested in hearing more from those with experiences or views on how the telephone helpline approach fits into guidance.
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